Comprehensive Account Management
- Dedicated move manager assigned to your team
- Back-up move coordinator assigned to each account
- Single point-of-contact for your company and employees
- Relocation team is knowledgeable about terms of your account/contract
- Provides benefits administration assistance
À La Carte Services
- Full packing, custom packing, and customized unpacking services
- Coordination of third party services, including crating, appliance preparation
- Coordination of electronics disassembly/removal; reassembly/installation
- Preparation of exercise/game equipment, slate pool tables, Grandfather clocks
- Dissembly and reassembly of furniture
- Coordination of maid services
- Debris removal
Dedicated Move Manager Services
- Provides personalized attention to employees throughout moves
- Makes introductory phone calls and stays in contact with employees
- Provides comprehensive overview of the moving process
- Selects origin and destination agents
- Schedules pre-move, on-site or virtual surveys
- Generates customized move estimates
- Coordinates packing, loading, and delivery dates
- Coordinates third-party services
- Contacts customers to confirm all dates and times
- Tracks relocation status, ensuring compliance with agreed upon dates
- Updates both the company and employees regarding dates
- Contacts employees on delivery day to confirm crew arrival
- Advises on claims process, if needed
- Ensures customer satisfaction